Effective Date: February 15, 2025
Last Updated: February 15, 2025

At Kingstutor, we strive to ensure a high-quality learning experience. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds are granted.

1. General Refund Policy

• Refund requests must be submitted within 7 days of the transaction date.
• Refunds will only be issued under valid circumstances, as outlined in this policy.
• Refunds will be processed using the original payment method.

2. Student Refund Eligibility

2.1 One-on-One and Group Classes

• If a tutor cancels or fails to attend a scheduled session, the student is eligible for a partial refund due to charges or rescheduling.
• If a student is dissatisfied with the quality of a session, they may request a refund within 24 hours of the session completion. Refunds are subject to review.
• No refunds will be issued for missed sessions due to student absence unless prior notice was given at least 24 hours before the session.

2.2 Subscription or Package Purchases

• Refunds for subscription-based plans will only be considered if the request is made within 7 days of the initial purchase, provided that no sessions have been attended.
• Partial refunds for unused sessions in a package may be granted at Kingstutor’s discretion.

3. Tutor Payment Policy

• Tutors are not eligible for refunds on platform fees or commission deductions.
• If a class is canceled by the tutor, the student may request a refund or reschedule the session, and the tutor will not receive payment.
• Tutors must adhere to Kingstutor’s quality standards, and repeated refund requests due to dissatisfaction may lead to account review or suspension.

4. Company & Corporate Accounts

• Corporate clients may be eligible for partial refunds on bulk purchases if requested within 14 days of payment, provided that no sessions have been utilized.
• Refunds for corporate clients will be processed on a case-by-case basis, depending on the agreed contractual terms.

5. Processing Time & Fees

• Approved refunds will be processed within 5-10 business days.
• Any transaction fees, bank charges, or applicable taxes will be deducted from the refund amount.
• If a refund request is denied, the user will receive a written explanation via email.

6. Non-Refundable Scenarios

• Refund requests made after the specified period.
• Completed or attended sessions.
• Technical issues on the user’s end (e.g., poor internet connection) unless verified to be due to the platform.
• Violation of Kingstutor’s Terms & Conditions leading to account suspension.

7. How to Request a Refund

To request a refund, users must:

1. Submit a request via email to refunds@kingstutor.com .
2. Provide transaction details, session information, and a reason for the request.
3. Await a response from the Kingstutor support team within 3-5 business days.

8. Policy Updates

• Kingstutor reserves the right to modify this policy at any time.
• Users will be notified of significant changes via email or platform notifications.

For further assistance, please contact payments@kingstutor.com .